CompTIA A plus Questions Part 3


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A customer is experiencing issues with email and calls the help desk. The technician determines it would help clarify the issue if the customer agrees to share their desktop. Prior to establishing a Remote Desktop Assistance connection with a customer, a technician should ask the customer to:

A. close any items of a personal nature.
B. reboot the computer and log back in.
C. capture a screen-shot of the error message.
D. take steps to reproduce the error.

A technician is attempting to manually migrate a user’s profile from one Windows PC to another. Files in the user’s My Documents folder cannot be copied. Some files in question have green letters in the filenames. Which of the following file systems is causing this to occur?

A. exFAT
B. COMPRESSED
C. EFS
D. NTFS

A customer calls the help desk to report an issue. The customer suggests that the problem is hardware-related, but the technician knows from the description that this is not the case. Which of the following is the BEST course of action for the technician?

A. Follow the customer’s prescribed course of action.
B. Convince the customer to take a better course of action to resolve the issue.
C. Explain why the customer’s prescribed course of action is incorrect.
D. Acknowledge the customer’s input, but follow another course of action.

While navigating a Windows machine through command prompt, which of the following commands will a technician use to display the contents of the current folder?

A. cd
B. dir
C. md
D. rd

Which of the following security threats happens when another person enters a secured area with an authorized person?

A. Tailgating
B. Shoulder surfing
C. Spoofing
D. Phishing

Which of the following features is being used when a smartphone is used to purchase a product at a retail kiosk?

A. NFC
B. Virtual assistant
C. SDK
D. Bluetooth

A user’s smartphone runs very slow at the end of the day. When the user restarts the phone in the morning, it runs at its normal speed. Which of the following should be done throughout the day to BEST resolve this issue?

A. Reset to the smartphone to factory default.
B. Uninstall any unused apps.
C. Close all running apps.
D. Charge the smartphone.

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